1. About account deletion
You may request deletion of your 333Auto account and personal data associated with that account. Depending on the circumstances, we may delete some data and anonymize or retain other data where continued retention is necessary.
2. What may happen before and after deletion
Deleting an account can affect your access to services and records connected with that account.
- You may no longer be able to sign in to the account.
- Profile information such as your name, email address, phone number, and saved preferences may be deleted or anonymized where appropriate.
- Saved shipping addresses may be deleted.
- Cart items and favorite items may be cleared.
- Open or incomplete services related to the account may be affected.
- Once processing is complete, the account may not be recoverable.
3. How to request deletion
The preferred method is to submit a deletion request through the form on this page.
If you cannot use the form, you may contact our privacy team by email.
Do not send your password, full payment-card number, or other unnecessary sensitive documents.
4. Identity verification
To reduce the risk of malicious deletion requests, 333Auto may verify account ownership before taking action.
We will not ask you to send your password, full bank-card number, one-time verification codes, or unnecessary identity documents through this public page.
- send a verification email to the registered email address
- ask you to reply to a verification email
- ask for necessary information that matches the account records
5. Data that may be deleted or anonymized
Depending on the account and service history, the following types of data may be deleted or anonymized when they are no longer needed:
- name, email address, and phone number
- account profile information
- saved shipping addresses
- cart contents
- favorite items
- language or currency preferences and similar account preferences
- other data directly tied to the account where continued retention is not necessary
6. Data that may still be retained
Some records may still need to be retained to the extent necessary for legitimate business and legal purposes, including:
Where retention is required, we keep the data only within the necessary scope and for the necessary period.
- performing sales contracts
- processing orders, logistics, and after-sales matters
- financial and tax records
- payment, refund, and chargeback handling
- fraud prevention and security review
- handling disputes and complaints
- complying with applicable law
7. Result of the deletion request
After your request is reviewed and processed, we will contact you through the registered email address or the contact details you provided with the request.
8. Contact information
Privacy contact email